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After-sales Policy This after-sales policy is to be used as a resource by seller and buyers on WED2C.Please review the following policies carefully. Time Limit After-sales service is available after the order is paid for and before the order is closed. If there are any after-sales issues, the processing time will be extended. How to apply for after-sales support? You can guide customers to click the ”After-sales“ button on the Order Details page toapply for after-sales. Explain your reason, upload corresponding pictures, then submitthe application. Our Support team will approve your application within 48 hours, afterwhich a solution will be discussed with you according to your situation. The solutiongiven by Support shall be the final solution. WED2C will offer a quicker after-sales solution and will appreciate it a lot if youguide your customers to provide: Photos or videos of the damaged item to prove damage. The products need to be returned to WED2C if our After-sales Team asks for a return. Except the important interpretation, WED2C will make Refund, Resend, or Accept the Return for any of the following cases: 1. Orders Delayed. Orders are lack of tracking information, in transit, pending, expired after 60 days counting from the date that order departed from WED2C warehouse. Following countries and shipping methods may be different: For orders shipped to the USA, it is after 38 days counting from the date that order departed from WED2C warehouse. For Brazil, it is after 110 days counting from the date that order departed from WED2C warehouse due the strict customs clearance at Brazil. For some special shipping methods, we cannot deal with your after-sales issues. (See the following important interpretation) Notes: Sometimes, the order had arrived at the nearest post office to you and make it pending because of insufficient address, package unclaimed, no such number etc. It will be much more convenient for customers to contact local post office or go to the post office for delivery. 2. Order not received. WED2C will not deal with the refund or resend if the tracking information shows the order is delivered. If your customers do not receive the package, a non-delivery certification issued by the local post office with official seal is necessary. Tracking Information Alert. The tracking information shows Alert, the reasons listed as below: Incorrect/insufficient Address. No Such Number. Recipient unknown. Refused. Do not pick up in time. No safe delivery location. Uncleared customs. Others. Notes: The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your customers need to pick up the package by himself/herself. Otherwise, the product will be returned to the sender, our logistics company. WED2C cannot offer refund or resend if you don’t process the undelivered order or package destroyed by logistic company. If orders that have not been signed for are not handled in time, or have been destroyed by the shipping company, WED2C can not refund or resend the item. 3. Products Damaged. WED2C provides full refund or replacement if packages arrived are badly damaged. WED2C provides partial refund/replacement if packages arrived are partially damaged (except thread, slightly wrinkled, small scratches etc.). Notes: For fragile products, refund is highly recommended. For damaged packing box, WED2C cannot offer any refunds or other after-sale services due to the long-distant international delivery. For ordinary products, your customers shall apply for after-sales service to WED2C within 30 days after package delivered. For electronic products, your customers shall apply for after-sales service to WED2C within 30 days after package delivered. 4. Incorrect or Missing Products. WED2C has strict quality control process before products dispatched. WED2C will deal with incorrect or missing products as follows: For incorrect products, WED2C offers a full refund or replacement. For products with wrong color, size which doesn’t affect product function, etc., WED2C offers partial refund. For parts missing which doesn’t affect product function, WED2C may refund partial or resend the missing part; for parts missing which affect product function, WED2C resend the product only. For accessories, WED2C will resend the accessories. Notes: For size problem, WED2C will appreciate it a lot if your customer can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our after-sales team will deal with it quickly. 5. Orders Cancellation. For orders cancellation, WED2C offers a full refund before products been processed by warehouses. Important Interpretation 1. Deadline of Opening after-sales. Your customers cannot open after-sales if order status is closed. Impossibly, WED2C deal with your customers’ after-sales as all tracking information have been cleared. Notes: After-sales will be closed automatically if the order has been closed and your customers have not responded for seven consecutive days. 2. Force Majeure. WED2C takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, WED2C will notify you by WED2C Chat, Email etc. Shipping Method Limits. Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. WED2C lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods for some countries, including: PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, the overseas territories and overseas island areas； Notes: For DHL,CJPacket Fast Line,CJPacket JL Express,CJPacket Thailand, remote address will be charged additional cost. 3. Destination limits. Due to limited international transportation, WED2C will not accept any after-sales when the orders are shipped to following countries: Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, French Guiana. 4. Return. Products can be returned to WED2C China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive WED2C China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way. Please returned products within 30 days after received products. 5. Unacceptable After-sales. WED2C shall not accept any unreasonable after-sales, including but not limited to: The buyer does not like it. The product description is not real. Products smell unusual. The buyer ordered the wrong items or SKU. The shipping address provided incorrectly. Product difference negotiated in advance. Tracking information deleted by logistic companies. WED2C always try to offer the best service. If you have any other questions, please feel free to contact us.

After-sales Policy This after-sales policy is to be used as a resource by seller and buyers on WED2C.Please review the following policies carefully. Time Limit After-sales service is available after the order is paid for and before the order is closed. If there are any after-sales issues, the processing time will be extended. How to apply for after-sales support? You can guide customers to click the ”After-sales“ button on the Order Details page toapply for after-sales. Explain your reason, upload corresponding pictures, then submitthe application. Our Support team will approve your application within 48 hours, afterwhich a solution will be discussed with you according to your situation. The solutiongiven by Support shall be the final solution. WED2C will offer a quicker after-sales solution and will appreciate it a lot if youguide your customers to provide: Photos or videos of the damaged item to prove damage. The products need to be returned to WED2C if our After-sales Team asks for a return. Except the important interpretation, WED2C will make Refund, Resend, or Accept the Return for any of the following cases: 1. Orders Delayed. Orders are lack of tracking information, in transit, pending, expired after 60 days counting from the date that order departed from WED2C warehouse. Following countries and shipping methods may be different: For orders shipped to the USA, it is after 38 days counting from the date that order departed from WED2C warehouse. For Brazil, it is after 110 days counting from the date that order departed from WED2C warehouse due the strict customs clearance at Brazil. For some special shipping methods, we cannot deal with your after-sales issues. (See the following important interpretation) Notes: Sometimes, the order had arrived at the nearest post office to you and make it pending because of insufficient address, package unclaimed, no such number etc. It will be much more convenient for customers to contact local post office or go to the post office for delivery. 2. Order not received. WED2C will not deal with the refund or resend if the tracking information shows the order is delivered. If your customers do not receive the package, a non-delivery certification issued by the local post office with official seal is necessary. Tracking Information Alert. The tracking information shows Alert, the reasons listed as below: Incorrect/insufficient Address. No Such Number. Recipient unknown. Refused. Do not pick up in time. No safe delivery location. Uncleared customs. Others. Notes: The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your customers need to pick up the package by himself/herself. Otherwise, the product will be returned to the sender, our logistics company. WED2C cannot offer refund or resend if you don’t process the undelivered order or package destroyed by logistic company. If orders that have not been signed for are not handled in time, or have been destroyed by the shipping company, WED2C can not refund or resend the item. 3. Products Damaged. WED2C provides full refund or replacement if packages arrived are badly damaged. WED2C provides partial refund/replacement if packages arrived are partially damaged (except thread, slightly wrinkled, small scratches etc.). Notes: For fragile products, refund is highly recommended. For damaged packing box, WED2C cannot offer any refunds or other after-sale services due to the long-distant international delivery. For ordinary products, your customers shall apply for after-sales service to WED2C within 30 days after package delivered. For electronic products, your customers shall apply for after-sales service to WED2C within 30 days after package delivered. 4. Incorrect or Missing Products. WED2C has strict quality control process before products dispatched. WED2C will deal with incorrect or missing products as follows: For incorrect products, WED2C offers a full refund or replacement. For products with wrong color, size which doesn’t affect product function, etc., WED2C offers partial refund. For parts missing which doesn’t affect product function, WED2C may refund partial or resend the missing part; for parts missing which affect product function, WED2C resend the product only. For accessories, WED2C will resend the accessories. Notes: For size problem, WED2C will appreciate it a lot if your customer can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our after-sales team will deal with it quickly. 5. Orders Cancellation. For orders cancellation, WED2C offers a full refund before products been processed by warehouses. Important Interpretation 1. Deadline of Opening after-sales. Your customers cannot open after-sales if order status is closed. Impossibly, WED2C deal with your customers’ after-sales as all tracking information have been cleared. Notes: After-sales will be closed automatically if the order has been closed and your customers have not responded for seven consecutive days. 2. Force Majeure. WED2C takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, WED2C will notify you by WED2C Chat, Email etc. Shipping Method Limits. Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. WED2C lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods for some countries, including: PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, the overseas territories and overseas island areas； Notes: For DHL,CJPacket Fast Line,CJPacket JL Express,CJPacket Thailand, remote address will be charged additional cost. 3. Destination limits. Due to limited international transportation, WED2C will not accept any after-sales when the orders are shipped to following countries: Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, French Guiana. 4. Return. Products can be returned to WED2C China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive WED2C China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way. Please returned products within 30 days after received products. 5. Unacceptable After-sales. WED2C shall not accept any unreasonable after-sales, including but not limited to: The buyer does not like it. The product description is not real. Products smell unusual. The buyer ordered the wrong items or SKU. The shipping address provided incorrectly. Product difference negotiated in advance. Tracking information deleted by logistic companies. WED2C always try to offer the best service. If you have any other questions, please feel free to contact us.